Shipping, Delivery and Pick Up
- Shipping within Canada
All shipping charges are in Canadian dollars
FREE economy shipping on orders of $95 or more (before taxes and shipping) in Canada excluding remote & difficult to serve locations
Orders below $95 are subject to a $9.50 economy shipping fee.
We regret to inform you that we are unable to place orders that ship outside Canada.
- Processing time
All orders will be processed within 1-4 business days to pick, pack and prepare and all in stock items will be shipped within this timeframe . In the rare event that one of your items is out of stock, we will inform you right away with the option to refund the item from your order or ship your back ordered item at a later date.
Back orders can be canceled for a full refund at any time simply by contacting us at [email protected] or calling 905-695-9085.
- After processing
Shipping can take from 1 to 5 business days within Canada by expedited parcel Canada Post. Please note: rural area may require longer delivery time (up to 11 business days).
- Rural areas
Please note that there are certain locations that will require extra shipping charges. These areas, do not qualify for flat rate shipping or free shipping. If this is the case , we will email you before shipping your order.
If you make a mistake while inputting your shipping address and the parcel returns to us, we may charge you the return shipping cost and the cost to ship back to you.
- Chocolate containing products
Unfortunately, we don’t ship chocolate containing products during summer times since they belong to temperature sensitive product category.
We offer free delivery to Newmarket and Georgina (Keswick, Sutton and surroundings), ON residents on orders over $49 within 1-2 days. Please call 905-695-9085 before placing your order online to make necessary arrangements.
You can pick up your order from our warehouse in Keswick by prior arrangements. Please call customer service 905-695-9085
Should you have any questions about any web store products or experience problems while trying to place an order, please call our Customer Care department 905-695-9085 and we would be happy to answer your questions or help you through the ordering process